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Metro Repairs Ltd Privacy Policy

What is a privacy policy?

This privacy policy states how Metro Repairs Ltd collect, use and store your personal data.

Why do we need a privacy policy?

By law any company handling personal and sensitive data must adhere to particular -guidelines to ensure they comply with General Data Protection Regulations (GDPR).


Our company does not purchase data from outside sources.

We never share, sell or rent your data with third parties.

We never ask you for sensitive data.

We do not send unsolicited emails.


Our website has an SSL Certificate ensuring security.

No data is stored on our website.

Our website may use ‘cookies’ to enhance user experience. These cookies are not intrusive or data gathering. You may choose to set your web browser to refuse ‘cookies’ or to alert you when ‘cookies’ are being sent. If you do so, please note that some parts of the site may not function correctly.

You might find links to third party websites on our website. If you click a link to a third-party website and visit that site, you may be allowing that site to collect and share certain data about you. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Additionally, there are a number of third party cookies used on our website which come from the embedded Google Map. Google adds persistent and session cookies, including advertising cookies. These cookies are controlled through your own personal Google account.

How we use collected information

We respect the information that we hold on you and take the security of your details very seriously.

Your personal data: company and contact name, address, telephone number/mobile number and email address are stored on Sage software and are never shared with anyone.

They are primarily used to ensure a smooth process, allowing us to provide you with an efficient service and invoicing you on completion.

Our main contact with you is via email, if preferred we can send quotations and invoices via Royal Mail.

Service Works

Your personal data, site address and service history are stored in your invoices on Sage and are used as a reference for future works required.

Information of all sales have to be kept for a period of six years for legal and auditing purposes.

Your Rights

  • Right of Access: to obtain access to and copies of the personal data we hold on you via a subject access request (SAR) within 28 days.
  • Right to Rectification or Erasure: to erase your data, where possible, whilst not breaking our own legal obligations. To require us to correct the data if it is in-correct.
  • Right to Limitation/Objection to Processing: to ask us to stop processing your data.

Data Breach

Every care and effort are taken to ensure that no data breach occurs.

Our computer/s are protected by McAfee.

However, should anything untoward happen, you would be contacted immediately.


GDPR Definition:

Any freely given, specific, informed and unambiguous indication of the data subjects wishes, by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

The GDPR gives you a specific right to withdraw your consent, at any time.

Contact Details

David Chilvers

Metro Repairs Ltd, Martins Farm, Lubberhedges Lane, Dunmow, Essex, CM6 3BU.

Tel: 020-7129 7880 Mob: 07866 848904 email: